Frequently Asked Questions
Product & Order Information
What are Luna Ray Jewellery pieces made from?
We now have two categories on our website; Clay jewellery and Fine Jewellery. Our Clay jewellery is sustainably, slow-made by hand using polmer clay clay, stainless steel, sterling silver and brass components. Our one of a kind collection is dedicated to recycled clay pieces which are created using scraps of clay leftover in the making of other designs.
Our Fine jewellery is made with 100% recycled sterling silver. We also offer the pieces in gold, to create these we use a base of recycled sterling silver which is heavily plated with 3 microns of 14K gold through a process called electro-plating.
How is the jewellery packaged?
How heavy are the pieces?
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Do you do custom requests?
Do you offer bridal party commissions?
Yes, we do bridal party commissions. We also offer colour matching so if the dresses have already been picked, we can colour mix the clay to your desired shade.
Is the jewellery stocked in any shops?
Yes, we are currently stocked in over 20 beautiful gift shops and jewellery stores. You can find our full list of stockists here.
If you are a stockist and interested in a wholesale opportunity with us, please email Lorna at email@example.com. We would love to hear from you!
How can I check the status of my order?
Payment & Delivery
What forms of payment does the shop have?
Do you offer refunds or returns?
Unfortunately, due to the nature of the product for hygiene reasons we do not offer returns, refunds or cancellations. If you have an issue with your order, please do not hesitate to contact us via email firstname.lastname@example.org and we will do our best to resolve the problem. We do not accept responsibility for any lost or stolen items. Please consult our returns policy for further information.
Haven't received your order?
If you haven't received your order and it is now well outside the estimated delivery timeframe, do not hesitate to contact us email@example.com and we will help you locate your package.