Shipping & Returns policy

Shipping:

Irish design shipping worldwide from Lisbon, Portugal.

Processing time: 

Please allow a processing time of between 4 - 5 days for orders to be dispatched as each piece requires love and attention to be made by hand.

Due to the handmade nature of the product, there may be very slight differences and imperfections from the ones pictured. This is not fast fashion and your pair are unique to you!

All orders will be mailed to you from Portugal, please allow up to 5-7 working days for delivery in Europe. Please allow up to 7-14 working days for everywhere else. Unfortunately due to Covid-19, the postal services have been unpredictable and some orders might arrive outside of these timeframes.

Returns:

Due to hygiene reasons, returns cannot be accepted however if you experience a problem with your order please do not hesitate to contact me at lunarayjewellery@gmail.com and I will be happy to help you. 

We cannot take responsibility or offer replacements for any items lost or stolen. 

Taxes / Customs / Duties:

International customers, please note we are not responsible for any customs, taxes or duties which may occur outside of the EU.